Refund Policy

Effective September 15, 2026

SkillMerchant sells digital products that are delivered electronically. Because digital files can be accessed immediately and cannot be physically returned, completed purchases are generally non-refundable once the product has been successfully delivered or downloaded.

We will make it right when delivery fails

If you paid but cannot access the product, received the wrong product, received a corrupted file, or experienced another verified delivery problem, contact us and we will first restore access or provide a working replacement.

Duplicate or unauthorized charges

If you were charged more than once for the same purchase or believe a charge was unauthorized, contact us promptly so we can investigate.

Refund requests

If a product is materially different from its published description and we cannot reasonably correct the issue, we will review a refund request based on the circumstances. Nothing in this policy limits rights that cannot legally be waived.

How to contact us

Email [email protected] and include the email address used at checkout plus a short description of the issue. Do not send payment-card details by email.